Senior Manager Maintenance Services

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

Responsibilities:

• Plans, budgets, and schedules facility, equipment and service deliveries, installations, maintenance, modifications, upkeep and availability, including building project plans and cost estimates.
• Responsible for maintaining and overseeing health and safety standards for the facility team and trainees, including participation in emergency coordination and response.
• Provide support to the Utilities/Facilities Site Leader in the development of facilities, maintenance group optimization strategies, operational budget planning, long range planning and support of facility capital projects
• Selects, develops, and evaluates personnel to ensure sustainable, effective, and efficient facility operations.
• Provide support to the design, start-up, and commissioning and qualification of the site’s facilities and engineering business systems required.
• Work and act as an agent of change while working effectively to ensure compliance and implement best practices as appropriate.
• Participates in internal audits/inspections
• Prepare performance metrics reports.
• Accountable for developing and executing strategies related to equipment relocation
• In collaboration with Procurement, drives vendor selection, management, and resource optimization for facility services
• Recommend solutions and implements appropriate corrective action for major or complex maintenance issues using good documentation practices
• Manage projects related to space planning, construction buildouts, reconfiguration and/or installation of furniture, fixtures and equipment in new and existing spaces.
• Manage exempt and/or non-exempt staff, developing and administering goals and objectives for each employee throughout the year, providing leadership, guidance corrective or coaching action where necessary to ensure success in their required functions.
• Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.
• Produces and maintains various facility management reports.
• Actively work within the Computerized Maintenance Management System (CMMS) to ensure contract work and documentation of that work is completed timely, accurately and completely. Conduct random quality checks and provide coaching as needed.
• Provides subject matter expertise when it is needed across the entire contract.
• Accurately and timely conducts performance evaluations with direct staff members. Provide incremental feedback throughout the year for consistent improvements. Supports same efforts with indirect staff members.
• Manage and be accountable for all aspects of employee management, i.e. timekeeping, leave usage, performance, hiring, disciplining, coaching and terminating.
• Other tasks and duties as assigned by Management.

Qualifications Requirements/Knowledge/Education/Skills:

• Bachelor’s Degree Engineering, Science or related fields highly preferred
• Advanced degree in Engineering plus and equivalent combination of education and experience will be considered.
• 8+ years of hands-on facilities management and maintenance operations experience.
• Experience in pharmaceutical, medical device, biotechnology, and/or consumer industry facility and equipment layout, installation and calibration.
• Previous experience with utilities, engineering, maintenance, computerized systems and validation activities in a GMP environment is required.
• Experience maintaining building and facility support equipment, monitoring facilities equipment and systems to ensure 
• proper operation within guidelines/specifications and reporting performance on a regular basis to management and peers.
• Experience working on cross functional teams to obtain project deliverables.
• Experience in health, safety and compliance standards.
• Experience with systems investigation and root cause analysis tools
• Experience with a CMMS or asset preventive maintenance program.
• Knowledge on Project Management.
• Experience with emergency response management.
• Strong operational experience and experience of dealing in a challenging environment. 
• Demonstrated experience working within scopes of work/performance work statements.
• Demonstrated experience developing, managing, and hiring various skilled trade roles.
• Demonstrated ability to manage contractors and projects to sustain facility capabilities.
• Demonstrated management and leadership ability and experience developing teams and mentoring staff members.
• Computer literate in Microsoft Outlook, Excel and Word; MS Project is a plus.
• Ability to climb ladders, work in confined spaces, and work on steep and uneven ground.
• Working knowledge of scientific and engineering principles.
• Knowledge of and experience with mechanical, electrical, HVAC, boilers, steam, electrical, plumbing, controls, and life safety systems.
• Excellent communications skills to explain information and influence others to secure successful implementation of Facilities and Engineering programs and directives as assigned.
• Able to build and manage a team as well as train entry-level personnel.
• Customer service mindset.
• Strong customer focus and results orientation
• Vendor management selection and management experience.

Physical Requirements and Working Environment:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, or operate equipments, tools, or controls. The employee frequently is required to stand, walk, talk, or hear; sit; climb or balance, stoop, kneel, crouch or crawl; and smell. The employee may lift and/or move up to 25-35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• He / she may frequently work inside weather conditions, near moving mechanical parts, exposed to wet and or humid conditions, and an odorous atmosphere, may be exposed to fumes and the risk of electrical shock ,and occasionally work on ladders in high places, in small spaces, such as lift/metering stations, manholes, tanks and wet wells. The noise level in the work environment is usually moderately loud.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.